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The impact of civil servants performance appraisal on the administration process in the Republic of Moldova


Author: Varzari Ana
Degree:doctor of political Sciences
Speciality: 25.00.02 - Organization and Management in the Public Administration Institutions; Public Services
Year:2022
Scientific adviser: Tatiana Spătaru
doctor habilitat, associate professor (docent),
Institution: Academy of Public Administration

Status

The thesis was presented on the 26 November, 2021
Approved by NCAA on the 28 April, 2022

Abstract

Adobe PDF document – 0.47 Mb / in romanian
Adobe PDF document – 0.43 Mb / in english

Thesis

CZU 35.08:005.96(478)(043.2)

Adobe PDF document 3.05 Mb / in romanian
218 pages

Keywords

civil servant, performance, efficiency, effectiveness, performance evaluation, individual performance, organizational performance, impact of evaluation, administration process, Republic of Moldova, European Union, Eastern Partnership

Summary

Thesis Structure: annotation, introduction, three chapters, general conclusions and recommendations, 259 references, 12 annexes, 155 text pages, 31 graphics, 15 tables. The findings are reflected in 15 published research papers.

Area of study: public administration, organization and management in public administration institutions, public services.

The aim of the paper is to determine the impact of civil servants performance appraisal on the public administration process in the Republic of Moldova and to identify ways to optimize the performance evaluation in order to streamline public administration.

Objectives of the paper are: synthesis of the theoretical and methodological reference regarding the civil servants performance appraisal and identification of its degree of study in the international and national scientific literature; elaboration of the methodological framework for studying the impact of civil servants performance appraisal on the administration process; analysis of international practice in civil servants performance appraisal and its impact on the administration process (USA, EU, Eastern Partnership); study of the evolution of the civil servants professional performance appraisal in the Republic of Moldova; estimating the correlations of the civil servants perception on the performance evaluation process in the Republic of Moldova; conducting the case study on the impact of civil servants performance appraisal on the public administration process in Chisinau; formulating the conclusions and recommendations regarding the development of the methodology for evaluating the performances of civil servants with the revelation of its impact on the efficiency of the administration process in the Republic of Moldova.

Scientific novelty and originality consists in the theoretical-applied analysis of the impact of civil servants performance appraisal on the administration process. In this sense, the basic notions were elaborated and defined, elaborated their own definitions. The comparative study of the methodology for evaluating the performance of civil servants derives from the experiences of the analyzed states, offering innovative perspectives on performance-based arrangements for civil servants and how to establish an integrated regime of individual and organizational performance. The correlative analysis of the perception of civil servants regarding the impact of performance appraisal on the public administration process, performed for the first time in the Republic of Moldova, processed general data, structural, procedural, informational aspects of performance appraisal. Focusing on the case study on the impact of civil servants performance appraisal on the Chisinau administration process allowed the identification of the spectrum of tools and their description in order to optimize the civil servants performance appraisal, leading to efficiency of public administration.

Important scientific issue consists in the scientific substantiation of the impact of civil servants performance appraisal on the public administration process in the Republic of Moldova, which led to the identification of ways to optimize the performance evaluation in order to streamline the public administration process. The theoretical significance of the research results from the analysis of the categorical apparatus and the theories regarding the civil servants’ performance appraisal and its role in strengthening the public administration process, identifying the best international methods of performance evaluation, in terms of good governance indicators and case study on impact of civil servants performance appraisal on the public administration process.

Applicative value of the research lies in the possibility of implementing research results in planning actions to reform the public administration system, with reference to the management of the civil service and the civil servant. The recommendations can be used to develop policies and procedures for civil servants performance appraisal, including initiating training for the professional development of senior civil servants (evaluators), in order to substantiate the theoretical and practical knowledge of managing the performance appraisal process.

Application of the research findings. The results of scientific research have been disseminated in national and international conferences and in articles published in specialty journals. The recommendations were sent to the implementation of the State Chancellery of the Republic of Moldova. 7