StatusThe thesis was presented on the 23 November, 2007
Approved by NCAA on the 20 December, 2007
Abstract– 1.82 Mb / in romanian
ThesisCZU 658.56 (478) (043)
6.21 Mb /
This dissertation is dedicated to the study of the most important theoretical and methodological aspects of the monitoring and controlling system within companies in the Republic of Moldova, in general, and particularly to the audit as a basic mechanism for monitoring and controlling the quality management system. This paper also analyses the control at microeconomic level.
The thesis analyses such notions as „control”, „monitoring”, „controlling”, “control function”, “control process”, “statistics control”, “total control”, “documents control”, “control of the quality management system”, “audit” and nonconformities. It analyses the elements of the monitoring and controlling management system. The monitoring and controlling notions are explained. The basic control characteristics are highlighted along with the factors which determine its necessity. Special importance is attributed to the control analysis as a managerial function, whereas its objectives, principles, requirements and role, as well as its interdependence with other management functions are emphasised, whereas the control peculiarities are described as elements of a based-on-process organization. This work analyses monitoring and controlling in TQM theories, the practical program of revitalizing companies: HACCP, ISO 9000. This paper makes a comparative analysis of different managerial systems: within companies, as a complex managerial system, as well as within management systems issued under the form of methodologies or well-known international standards.
This thesis describes the methodology used in developing an audit program as an important tool of the monitoring and controlling system within companies in the Republic of Moldova, whereas the analysis results of the audit of the quality management system within companies from the vine and wine sector from Republic of Moldova is made. It provides the systematization of the major nonconformities met within enterprises from the vine and wine sector from the Republic of Moldova and it offers a set of proposals and recommendations which would facilitate the creation of a complex monitoring and controlling system, and the implementation of the quality management systems within companies from the Republic of Moldova.
The basic content and the investigation results where presented at international
symposiums and conferences, and analysed within companies in the Republic of Moldova. The
research results are of a theoretical-conceptual, methodological and practical character, and can
be used to create a control system within companies from the Republic of Moldova. These
results can be used simultaneously, in the didactical process within higher educational
institutions for university and master courses.